FTC STudio
policies
Don’t be Tardy to the party
Please be at the studio at least 5 minutes before your scheduled class. Late Entry, more than 5 minutes after the start of the class, will not be permitted.
Gym shoes only
To maintain a clean and HYGIENIC ENVIRONMENT, all members must wear gym shoes designated for indoor use only. This helps prevent harmful bacteria and germs from entering the studio. Upon arrival, please change into dedicated gym shoes before entering the gym area.
Stay home if you’re sick
To keep all members safe, please do not come to the studio if you are feeling sick. The health and well-being, of all members is our top priority.
Don’t forget the ESSENTIALS
We encourage you to bring a water bottle to TRAINING sessions. you can refill at our water station.
We offer complimentary towel service.
Put device on DND to Level up
To limit distractions, please do not use electronics during training sessions. Please put your device on DND or VIBRATE mode while in the studio.
CANCELLATION POLICY
FITNESSE CLASSES & OPEN GYM SESSIONS FILL UP QUICKLY, AND A LIMITED NUMBER OF SPACES ARE AVAILABLE IN EACH CLASS. CLIENTS ARE RESPONSIBLE FOR CANCELING THEIR CLASS AT LEAST 12 HOURS IN ADVANCE TO AVOID A LATE CANCELLATION OR NO-SHOW CHARGE.
CLASSES OR OPEN GYM SESSIONS CANNOT BE RESCHEDULED FOR A DIFFERENT CLASS TIME PAST THE 12-HOUR WINDOW.
IF THE CLASS OR OPEN GYM SESSION IS CANCELED 12 HOURS OR LESS BEFORE THE START OF CLASS:
Unlimited MEMBERSHIPS - WILL INCUR A $15 LATE CANCELLATION FEE
limited MEMBERSHIPS - WILL forfeit a credit & INCUR A $15 LATE CANCELLATION FEE
CLASS PACKS / OPEN GYM PACKS - WILL INCUR A $15 LATE CANCELLATION FEE
NO SHOW POLICY
CUSTOMERS WHO FAIL TO SHOW UP FOR A CLASS & OPEN GYM SESSION THEY’RE ENROLLED IN:
Unlimited MEMBERSHIPS - WILL INCUR A $20 NO SHOW PENALTY fee
limited MEMBERSHIPS - WILL forfeit a credit & INCUR A $20 NO SHOW PENALTY fee
CLASS PACKS / OPEN GYM PACKS - WILL INCUR A $20 NO SHOW PENALTY fee
MEMBERSHIPS
Memberships are billed on a monthly recurring basis. To cancel your membership, you must email studio@teamfitnesse.com at least 7 days before renewal. Memberships begin and renew on the date of purchase.
LOST + FOUND
cubbys are available for use. We are not responsible for any lost or stolen items in the studio. Please email studio@teamfitnesse.com for any items left behind.
We are Cashless
We only accept credit & debit cards in the studio.
MINIMUM AGE
You must be 18 years or older to train at FTC. Minors aged 14-17 can train with an accompanying parent/guardian.
DISCOUNTS
A 10% discount on full price class packages and memberships is available for students, teachers, and healthcare workers. To redeem, drop in with your student, teacher, or healthcare employee ID and our staff will issue the discount for you directly.
RETURNS, REFUNDS, AND TRANSFERS
We do NOT offer refunds or extensions on any class credits, memberships, or subscriptions.
All class credits and memberships, are non-transferable and must be used by the original purchasing client.